In this episode of SaaS Fuel, Jeff Mains sits down with Michelle Griffin, founder of Griffin Resources, to unpack actionable strategies for building strong, flexible, and founder-friendly teams in scalable SaaS businesses.

Michelle draws on her six years of hands-on experience supporting startups and scaling organizations with fractional HR, recruiting, sales ops, and operational support. Listeners will get insights into modern hiring practices, maintaining workplace culture in remote teams, succession planning, supporting diverse career paths, and practical tips for retention and performance—all tailored for founders ready to lead organizations, not just teams.

Key Takeaways

00:00 "Leadership, Growth & Employee Choices"

04:38 HR Consulting Business Story

08:44 Defining Culture Through Feedback

11:42 "Work Culture and Reputation"

14:33 Remote Work Flexibility Enhances Life

18:39 Structured Hiring on a Budget

20:02 "Effective Hiring Practices Overview"

24:11 Cognitive Skills in Hiring

29:01 Promoting Without Management Skills

31:54 Leadership Through People Skills

33:30 Golden Handcuffs and Workplace Happiness

37:56 Mentorship and Career Growth Pathways

41:48 Fair Hiring Practices Matter

43:58 AI Innovation & Leadership Insights

Tweetable Quotes

Viral Topic Title: Company Culture Is Everyone’s Responsibility  

Quote: "Maintaining a culture is intentional and the face of the company is the, you know, pretty much the day to day workers. It's everybody. And it's not something that is kind of reserved for leadership and management and especially how your reputation is seen."  — Michelle Griffin

Work-Life Balance After COVID: "That was something that we noticed was a huge priority coming out of COVID is people really reprioritized family."  — Michelle Griffin

Quote: "You can do something called a structured interview, which is basically just having your set of questions that you're going to ask every single candidate." — Michelle Griffin

Viral Topic: The Pitfall of Promoting Top Performers Without Management Training: "They often will hire or promote people into a role that were good at their jobs but aren't taught or know how to manage people."  — Michelle Griffin

Quote: "if someone is really good at just doing their job and they don't want to move up, that you respect that and keep them in, in a role that they're happy in and, you know, you find other ways to keep them engaged and motivated." — Michelle Griffin

SaaS Leadership Lessons

1. Listen Before You Build: Startups succeed when they listen intently to client needs and co-develop solutions, rather than forcing a market-fit from the top down.
2. Define and Defend Culture: Invest in discovering your team’s values. Protect culture by hiring for fit and embedding it into every policy, not just the handbook.
3. Flexibility Drives Retention: Recognizing life priorities and offering flexible, remote, or personalized schedules dramatically reduces turnover and builds loyalty.
4. Structure Beats Gut Instinct: Use structured interviews and neutral assessments to mitigate bias and improve hiring outcomes—especially when scaling quickly.
5. Prepare for Leadership—Don’t Assume It: Promotion must come with training, support, and encouragement to develop people skills, not just technical expertise.
6. Respect Alternative Career Paths: Not every top performer wants, or should be forced, into management. Career ladders should reward mastery, mentoring, and collaboration as much as upward mobility.

Guest Resources

michelle@griffin-resources.com

griffin-resources.com

https://www.facebook.com/michellemay.griffin/

https://www.linkedin.com/in/michelle-griffin-phd/

https://www.instagram.com/michelle.may.griffin/

Episode Sponsor

The Captain's Keys

Small Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel’

Champion Leadership Group – https://championleadership.com/

SaaS Fuel Resources

Website - https://championleadership.com/

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